- What products do you sell?
We primarily sell various cup and mug products on kebeisales.com, including ceramic mugs, insulated mugs, glass mugs, and other everyday beverage containers.
- Do you support international shipping?
Currently, we only support shipping within the United States and do not offer international shipping services.
- How long does it take for my order to ship?
Orders are usually processed and shipped within 1–2 business days.
Slight delays may occur during holidays or peak seasons.
- How long does shipping take?
Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days
Priority Shipping: 1–3 business days
The exact time depends on the carrier and the delivery address.
- Can I cancel my order?
Orders can be cancelled before shipment.
Shipped orders cannot be cancelled, but returns can be requested after receipt (if the return conditions are met).
- Can I return or get a refund?
Yes, but only in the following situations:
Product defective
Receiving the wrong item
Shipping damage
Please contact customer service within 7 days of receiving the goods to request a refund.
- How to apply for a refund or return?
Provide your order number, a description of the problem, and relevant photos or videos.
- Which payment methods are supported?
We generally support mainstream payment methods (such as credit cards, debit cards, and some electronic payment methods), subject to the information displayed on the checkout page.
- How to contact customer service?
You can contact us through the following methods.